I don't normally take the time to write reviews here on Amazon, but I felt compelled to write my first review after speaking to Schlage customer service. I purchased two of these locks when I first bough my house one year ago. I connected them to my Z-wave controller through Staples connect and they both worked great and flawlessly. The finish is beautiful and the style is modern. The lock is heave and well made.
However, the one on the back gate ran out of batteries after about 6 months. We think the issue may have been related to an issue we had during the install where the deadbolt didn't line up perfectly with the hole. (This is user issue and not an issue with the lock.) When we would close it electronically, the bolt would have to cycle several times which drained the batteries fairly quickly. We replaced the batteries and it worked fine for another month and then it again died on us. After we changed the batteries the third time, the keypad would not power up.
I called customer service and I could not be happier with the result. There was no wait to reach the tech, he spoke excellent American English (I suspect their call center is based in the U.S.), I explained the troubleshooting I had done, he didn't waste my time having me redo all the troubleshooting I had just done, and he is shipping me a replacement. The whole call lasted about 5 minutes, with about 2 minutes of that time spent as I looked for the serial number. Honestly, one of the best customer service experiences I've ever had. (My experience with other companies has been terrible, and it was only because my wife was nagging me that I decided to call. I should have learned by now to just listen to my wife.)
| Brand | SCHLAGE |
|---|---|
| Special Feature | Keyless, Fingerprint, Alarm |
| Lock Type | Deadbolt |
| Item dimensions L x W x H | 4.5 x 5.13 x 9.25 inches |
| Material | Chrome |
| Recommended Uses For Product | Security |
| Style | Century |
| Color | Satin Chrome |
| Finish Type | Oil Rubbed |
| Included Components | touchscreen deadbolt, one back-up key, four AA batteries, user guide, installation instructions |
| Controller Type | Nexia, Vera, Wink, Amazon Alexa, SmartThings |
| Shape | Rectangular |
| Item Weight | 3.8 Pounds |
| Control Method | Voice |
| Connectivity Protocol | Z-Wave |
| Manufacturer | Schlage |
| Part Number | BE469NX-CEN |
| Item Weight | 3.8 pounds |
| Product Dimensions | 4.5 x 5.13 x 9.25 inches |
| Item model number | BE469NXCEN626 |
| Batteries | 4 AA batteries required. (included) |
| Is Discontinued By Manufacturer | No |
| Finish | Oil Rubbed |
| Item Package Quantity | 1 |
| Number Of Pieces | 2 |
| Special Features | Keyless, Fingerprint, Alarm |
| Batteries Included? | Yes |
| Batteries Required? | Yes |
| Battery Cell Type | Alkaline |
| Average Battery Life | 8760 Hours |
| Warranty Description | Lifetime Limited Mechanical & Finish and 1-Year Warranty |
